Privacy Policy

1. Introduction

MeroGym ("MeroGym," "we," "us," or "our") is a gym management software product operated by Gorkha Logic, based in Kathmandu, Nepal. This Privacy Policy applies to our website at www.merogym.com, our web application, and our mobile applications available on platforms such as Google Play (together, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide

• Account details: name, email address, phone number, password, gym or business name, and role (for example, owner, staff, or trainer).
• Gym business data: member profiles, membership plans, attendance records, billing and payment records, staff details, trainer schedules, and store or inventory information entered into MeroGym.
• Support and contact data: messages, demo requests, and other information you send through our contact forms or support channels.

2.2 Information collected automatically

• Device and usage data: IP address, browser type, device type, operating system, app version, pages or screens viewed, and approximate timestamps of activity.
• Cookies and similar technologies: we may use cookies or local storage to keep you signed in, remember preferences, and understand how the Services are used.
• Diagnostics: crash logs and performance data that help us improve stability and security.

2.3 Permissions on mobile devices

Depending on features you use, our mobile apps may request device permissions such as camera (for profile photos, QR or barcode scanning), notifications, storage or media access, and network access. These permissions are used only to provide the related feature. You can revoke permissions in your device settings; some features may then stop working.

3. How We Use Information

We use personal information to:

• Provide, operate, and maintain the Services
• Create and manage user accounts
• Enable gym operations such as memberships, billing, attendance, staff management, and store workflows
• Respond to inquiries, demos, and support requests
• Send important service notices, updates, and security alerts
• Improve product performance, reliability, and usability
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations

We do not sell your personal information. We do not use gym member data entered by customers for advertising to those members.

4. Legal Bases for Processing

Where applicable, we process personal information based on:

• Contract: to deliver the Services you request
• Legitimate interests: to secure, improve, and support the Services
• Consent: where you opt in to optional communications or permissions
• Legal obligation: when we must retain or disclose information by law

5. How We Share Information

We may share information only in these situations:

• Service providers: trusted vendors who help us host, operate, analyze, or support the Services (for example, cloud hosting, email delivery, or analytics), under confidentiality obligations
• Within your gym organization: authorized owners and staff of a gym account can access data associated with that gym according to their permissions
• Legal requirements: when required by law, regulation, court order, or to protect rights, safety, and security
• Business transfers: if MeroGym or Gorkha Logic is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction

6. Data Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this Policy, resolve disputes, enforce agreements, and meet legal or accounting requirements. When information is no longer required, we delete or anonymize it within a reasonable period, unless a longer retention period is required by law.

7. Data Security

We use administrative, technical, and organizational measures designed to protect personal information, including encrypted connections (HTTPS), access controls, and secure hosting practices. No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at info@merogym.com.

8. Your Rights & Choices

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export or receive a copy of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

Gym owners are responsible for the lawfulness of member and staff data they enter into MeroGym, and for responding to requests from their own members where applicable. You can also manage some preferences in your account settings or by adjusting device permissions and cookie settings.

9. Account & Data Deletion

If you want to delete your MeroGym account or request deletion of associated personal data, you can:

• Email us at info@merogym.com with the subject line "Account Deletion Request"
• Or contact us through our Contact page

Please include the email address or phone number linked to your account and your gym or business name. We will verify your identity and process eligible deletion requests within a reasonable time, typically within 30 days, unless we must retain certain information for legal, security, or legitimate business reasons (for example, billing records). Step-by-step instructions are also available on our Delete Account page.

10. Children's Privacy

The Services are intended for gym businesses and adult users. We do not knowingly collect personal information directly from children under 13 (or under the age required by local law) for the purpose of creating their own accounts. If you believe a child has provided us personal information inappropriately, contact us and we will take appropriate steps to delete it.

Gyms that store information about minors as members are responsible for obtaining any required parental or guardian consent under applicable law.

11. Third-Party Services

Our Services may use third-party tools such as hosting providers, analytics services, payment processors, email delivery services, or app store platforms (including Google Play). These providers process information according to their own privacy policies. We encourage you to review those policies when you interact with third-party services.

12. International Transfers

MeroGym is operated from Nepal. Information may be processed or stored in Nepal or in other countries where our service providers operate. Where we transfer personal information internationally, we take steps designed to ensure an appropriate level of protection consistent with this Privacy Policy and applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, when appropriate, provide additional notice through the Services or by email. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or a deletion request, contact us: